FAQ

How can I contact customer support?

You can reach our customer support team by emailing support@shoporapet.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24- 48 hours.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on our website's track order form.

What is your return policy?

We stand by the quality of our products. If you experience any issues, we offer a 30-day return policy for all our products. If you're not satisfied with your purchase, you can easily return it. Please visit our Returns & Refunds page for more details.

How do I choose the right product for my pet?

Our product descriptions include detailed information to help you choose the right item for your pet. If you're unsure, feel free to contact our customer support team for personalized recommendations.

Do you offer free shipping?

Yes, we offer free shipping on all orders, making it easy to shop for your pets.