Shipping Policy
Thank you for choosing Shopora pet! We strive to provide exceptional service to our valued customers, and part of that commitment includes ensuring a smooth and efficient shipping process. This Shipping Policy outlines important information regarding our shipping procedures, estimated delivery times, and any additional details you need to know. Please read this policy carefully before placing your order. This policy applies to any order.
1. Shipping Countries/Regions
We support free shipping worldwide. We choose the best quality and fastest logistics services (DHL, UPS, FedEx, EMS) according to the destination country or region. We select a suitable delivery method based on the address provided by the buyer to ensure faster delivery. (All the above logistics methods offer free shipping)
2. Order Processing Time
Upon receiving your order, we strive to process it as quickly as possible. Our processing time typically ranges from 3 to 5 business days, depending on the availability of the items and the complexity of the order. During peak seasons or promotional periods, processing times may be slightly longer due to increased order volumes. Rest assured, we are dedicated to fulfilling your order promptly and accurately.
3. Order Delivery Time
Our estimated order delivery time typically ranges from 8 to 17 business days. Please note that this timeframe is an estimate and may be subject to variations based on factors beyond our control, such as customs clearance procedures, weather conditions, or unforeseen logistical challenges.
4. Order Tracking
To keep you informed about the progress of your shipment, we provide order tracking services. Once your order has been dispatched from our facility, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Please note that tracking information may take some time to update, especially during the initial stages of shipment.
5. Customs, Duties, and Taxes
Please note that international orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and may vary depending on the specific customs regulations of your country.
6. Address Accuracy
To ensure successful delivery, it is crucial to provide accurate and complete shipping information at the time of purchase. We recommend double-checking your shipping address to avoid any delays or misdeliveries. If you need to update your shipping address after placing your order, please contact our customer support team as soon as possible. Please note that we cannot be held responsible for undeliverable packages due to incorrect or incomplete addresses provided by the customer.
7. Order Modifications and Cancellations
Once an order has been placed, modifications or cancellations may be possible within a limited timeframe. Please reach out to our customer support team immediately if you need to make changes to your order. We will do our best to accommodate your request, but please understand that we may not be able to modify or cancel orders that have already been processed or shipped.
8. Delivery Issues and Lost Packages
While we strive to ensure a smooth shipping process, unforeseen circumstances can occasionally arise. If you encounter any issues with your delivery, such as delayed packages or lost shipments, please contact us immediately at Support@Shoporapet.com with your order details for assistance. We will work diligently with the shipping carrier to resolve the issue and provide you with regular updates until the matter is resolved.
9. Returns and Refunds
For more information on our return and refund policy, please visit our Return and Refund Policy page.
10. Contact Us
If you have any further questions or comments, please contact us by email at Support@Shoporapet.com.